Process Requests

The Process Requests application is used to create, view, and modify IT process requests for the various process managers including Change Process Manager, Configuration Process Manager, Release Process Manager, and others.

An IT process request is the starting point of the process management flow for the various process managers. IT professionals are expected to use the Process Requests application to create requests for changing the environment, making a release updates, or requesting some sort of service related to the IT infrastructure. A process request record provides a means of tracking all interactions regarding the request.