Creating a priority matrix

Use this procedure to create a new priority matrix or add a record to an existing priority matrix.

Parent topic: Priority Matrix

Creating a priority matrix

Procedure

  1. In the Priority Matrix application, click New Row to add a new record to the matrix.
  2. In the Type field, enter the type of ticket to which the record applies, or click Select Value Select Value icon to select a type. The choices are SR (for service request), Incident, and Problem.
  3. Enter valid numerical values in each of the Impact, Urgency, and Internal Priority fields.
    • Use the Select Value Select Value icon dialogs associated with each field to select a value or view descriptions of the choices.
    • After you enter a value in a field, tab to the next field. The Description columns are automatically filled.
  4. Repeat the preceding steps for each new record that you want to add.
  5. Click Save Matrix.

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