Use this procedure to add new Priority, Impact, or Urgency
values in a priority matrix.
Procedure
- From the GoTo menu, select
- To add a new IMPACT numeric value, add a new row to the
TICKETIMPACT domain
- To add a new URGENCY numeric value, add a new row to the
TICKETURGENCY domain
- To add a new PRIORITY numeric value, add a new row to the
TICKETPRIORITY domain
- From the GoTo menu, select
- Add a new row and fill in the fields with the data created
in steps 2-4
- Click Save .
When
you save the matrix, all rows that were marked for deletion are deleted.