Records associated with deleted customers

Many records, such as assets and bills, are associated with customer records. Deleting a customer with active records can impact related records.

Before you delete a customer, ensure that the following conditions are met:

• The customer is not a parent of another customer. This means that the customer is not listed in the Parent field of another customer record.
• The customer is not associated with the following types of active records:
  • locations
  • assets
  • configuration items
  • classifications or attributes
  • customer agreements and price schedules
  • customer bills
  • service level agreements (SLAs)
  • tickets (service requests, incidents, or problems)
  • work orders (including activities, changes, and releases)