Process Content Packs
Process Content Packs are packages that consist of artifacts and configurations that can be installed with Control Desk after the product is installed. The packages are not required for the product applications to operate properly, but they provide significant value either as samples or as templates that you can refine to meet your specific business needs.
Process Content Packs are maintained in the Integrated Service Management (ISM) Library. After Control Desk is installed, you can install Process Content Packs with the ISM Content Installer application in IBM Control Desk. Published packs for your version of IBM Control Desk are displayed in the application. You can click the Download link and follow the on-screen instructions to add the pack to your system. Read the documentation that accompanies the pack for information about prerequisites, post-installation tasks, usage guidelines, and references.
Process Content Packs are provided as is. However, the development teams make a best effort to support them.
| Process Content Pack | Description |
|---|---|
| Service Desk | Provides production ready configurations to support Service Desk processes for service request and incident management. Configuration artifacts include roles, security groups, start centers, and workflows that are related to service request and incident processes. |
| Service Catalog | Provides production ready configurations to support the creation of a Service Catalog. Configuration artifacts include roles, security groups, start centers, workflows, catalogs, and offerings to enable users to request offerings, approvals to be managed and the offering fulfillment to be managed. |
| Hardware Asset Management | Provides production ready configurations to support Hardware Asset Management. Configuration artifacts include roles, security groups, start centers, and sub processes that are related to hardware management. |
| Software Asset Management | Provides production ready configurations to support Software Asset Management. Configuration artifacts include start centers, work queues, license management, and service catalog offerings that are related to software management. The content has been tested with other Process Content Packs, but might not operate with other content. |
| Change Management | Provides production ready configurations to support Change Management. Configuration artifacts include roles, security groups, start centers, and workflows that are related to the management of changes. |