Viewing UI Previews in the ticket applications

Use these steps to enable UI Previews in the Incidents application, Problems application, and Service Requests application.

Before you begin

The View Federated Details menu option displays only if all of the following conditions are met.
  1. The Configuration Item or Asset field is completed on the ticket.
  2. The classification of the CI or asset is mapped to a resource type.
  3. The system property to view federated details is enabled.

Procedure

Incidents application

  1. To view UI Previews in the Incidents application:
    1. Go to Service Desk > Incidents.
    2. Open the incident and go to the Incident Details section.
    3. Click >> next to the Configuration Item field or Asset field and select View Federated Details. A list of available UI Previews displays.
    4. Locate the provider whose data you want to preview, and click the button in the rightmost column.

Problems application

  1. To view UI Previews in the Problems application:
    1. Go to Service Desk > Problems.
    2. Open the problem and look for the Details section.
    3. Click >> next to the Configuration Item field or Asset field and select View Federated Details. A list of available UI Previews displays.
    4. Locate the provider whose data you want to preview, and click the button in the rightmost column.

Service Requests application

  1. To view UI Previews in the Service Requests application:
    1. Go to Service Desk > Service Requests.
    2. Open the service request and look for the Details section.
    3. Click >> next to the Configuration Item field or Asset field and select View Federated Details. A list of available UI Previews displays.
    4. Locate the provider whose data you want to preview, and click the button in the rightmost column.
Parent topic: Viewing CI and asset details from other products

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