Viewing event details for CIs in the ticket applications

In the Incidents application, Problems application, and Service Requests application, you can view Tivoli® Netcool/OMNIbus event details for CIs.

Before you begin

The View Federated Details menu option displays in the ticket applications only if the following conditions are met.
  1. The Configuration Item field is populated on the ticket.
  2. The classification for the CI is mapped to the EVENT resource type.
  3. The system property to view federated details is enabled.

Procedure

  1. To view event details in the Incidents application:
    1. Go to Service Desk > Incidents.
    2. Open the incident and go to the Incident Details section.
    3. Click >> next to the Configuration Item field and select View Federated Details. A list of events for that CI displays in the Federated Details dialog.
    4. Click the button next to the event on the rightmost side of the Federated Details dialog to view the event details. A Related Resource Data dialog displays Tivoli Netcool/OMNIbus event details for the CI.
    5. Click OK to return to the Federated Details dialog.
    6. Repeat step d to view other events for the CI, or click X to close the Federated Details dialog.
  2. To view event details in the Problems application:
    1. Go to Service Desk > Problems.
    2. Open the problem and look for the Details section.
    3. Click >> next to the Configuration Item field and select View Federated Details. A list of events for that CI displays in the Federated Details dialog.
    4. Click the button next to the event on the rightmost side of the Federated Details dialog to view the event details. A Related Resource Data dialog displays Tivoli Netcool/OMNIbus event details for the CI.
    5. Click OK to return to the Federated Details dialog.
    6. Repeat step d to view other events for the CI, or click X to close the Federated Details dialog.
  3. To view event details in the Service Requests application:
    1. Go to Service Desk > Service Requests.
    2. Open the service request and look for the Details section.
    3. Click >> next to the Configuration Item field and select View Federated Details. A list of events for that CI displays in the Federated Details dialog.
    4. Click the button next to the event on the rightmost side of the Federated Details dialog to view the event details. A Related Resource Data dialog displays Tivoli Netcool/OMNIbus event details for the CI.
    5. Click OK to return to the Federated Details dialog.
    6. Repeat step d to view other events for the CI, or click X to close the Federated Details dialog.
Parent topic: Viewing Event details

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