Configuring Control Desk for providing ticket data
Control Desk includes pre-configured OSLC resources. Several items require configuration that pertains to the environment.
Specify public provider URI
To provide the ability for OSLC consumers to view incidents and service requests, Control Desk exposes Incident and Service Request objects by using OSLC APIs. To access the OSLC APIs, the provider host name must be specified in the mxe.oslc.webappurl system property in the System Properties application. See OSLC properties in Integrating data with external applications section of the Knowledge Center.
Set up basic authentication
If you intend to use basic authentication, enable it for Control Desk by editing the web.xml, then rebuilding, and redeploying the maximo.ear. See Security in the REST API in the Integrating data with external applications section of the Knowledge Center.