Approval process
The approval process for each service request is dependent on the configuration options specified using the Organizations and Offerings applications.
The options allow you to implement the following approval scenarios:
- Both Line Manager and Fulfillment Manager approval are required.
- Automatic approval for both the Line Manager and the Fulfillment Manager.
- Line Manager approval only required.
- Fulfillment Manager approval only required.
The default workflow is invoked for each service request created. This workflow invokes another workflow (PMSC_SR4A) that drives the approval process.