Modules and applications
The IBM Control Desk applications are grouped into modules. You can access the modules from the Go To menu in the Navigation toolbar of the user interface.
- Analytics module
You use the applications in the Analytics module to view scheduled reports and KPIs to analyze and understand information about the lifecycle and the maintenance of your assets. - IT Infrastructure module
The IT Infrastructure module (configuration process manager) applications enable management of the configuration items in your IT environment. They provide a logical model of the IT infrastructure by helping you to identify, control, maintain, and verify the versions of all configuration items in the environment and their attributes and relationships. - Integration module
The Integration Framework module contains a set of applications that help you to integrate the system with your enterprise applications. You also can create business flows between the system and your other enterprise applications. - Planning and Scheduling module
You use the Graphical Scheduling application in the Planning and Scheduling module to manage schedules for changes and releases. - Release module
You use the applications in the Release module to process Releases in your data center. You can create and manage a Definitive Media Library, manage deployments, view scheduled Release tasks, and more. - Service Provider module
You use the Service Provider module to manage customer records and agreements, billing, and sales orders in a multi-customer environment. - Service Request Catalog module
The Service Request Catalog module contains applications that enable you to manage the Offering Catalog, view catalog requests, view offerings and catalogs, and more. - Task Management module
You use the Task Management module to access the Activities and Tasks application, where you can manage the activities and tasks of a process work order.