Enabling users to upload recordings

Optionally configure a global setting to enable Control Desk users in your enterprise to upload and attach IBM Endpoint Manager for Remote Control recordings to ticket or solution records.

About this task

Note: To ensure that uploading works properly after it is enabled, users must specify a port number as part of the URL when starting a Control Desk browser section. For example:

http://srmserver.lab.ibm.com:9080/maximo

If a port is not specified, the default port 80 is used. A user might not be able to upload recordings using port 80 because this port is often reserved for other systems, for example, firewall or security applications.

To enable or disable uploads of the IBM Endpoint Manager for Remote Control recordings, use the System Properties application in Control Desk. Complete the following steps:

Procedure

Log on to Control Desk as an administrator with authority to perform system configuration tasks.
From the Go To menu on the Navigation Toolbar, select System Configuration > Platform Configuration > System Properties.
On the System Properties window, search for the mxe.int.trc.upload.recording property.
To search, open the Filter and type mxe.int.trc.upload.recording in the filter field under the Property Name column. Then press Enter.
Click View Details next to the mxe.int.trc.upload.recording property to display the Global Properties Details section of the window.
Enter the property value in the Global Value field:
- Enter Y or 1 if you want to enable users to upload recordings.
- Enter N or 0 if you want to prevent users from uploading recordings.
From the Select Action menu on the application toolbar, select Live Refresh.
Click OK on the Live Refresh dialog.
The new property value is displayed in both the Global Value and Current Value fields.

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