Edit the mxe.properties file on the TDI
server to identify the location of the HP Service Manager server and
to specify a login user that the TDI server can use for authentication
to the Control Desk HP
Service Manager servers.
About this task
Complete the following steps to edit the mxe.properties file
on each computer where Tivoli® Directory
Integrator is
installed:
Procedure
- Change to the Tivoli Directory
Integrator work
directory. You specified a work directory when you installed Tivoli Directory
Integrator.
- Open the mxe.properties file.
- Specify values for the following properties as shown:
default.maximo.authentication.required=true
default.maximo.url=URL
default.maximo.user=user_ID
{protect}-default.maximo.password=password
where:
URL is the URL of your Control Desk server.
user ID and password specify
a user that is authorized to log on to the Control Desk server
and that has the authority to create Service Desk tickets.
Note: Typing {protect}- in
front of a property name instructs Tivoli Directory
Integrator to encrypt the property value the next time it reads the
file. In this case, the encrypted password will be shown if you open
the mxe.properties file after the TDI server
is started.
- Specify values for the following properties as shown:
{protect}-config.hpsm.password=password
config.hpsm.user=user_ID
config.hpsm.server.url=URL
config.hpsm.server.port=port
where: user_ID and password specify
the HP Service Manager user ID and password for authentication
URL and port specify
the URL (for example, http://9.3.5.56) and port number
of the HP Service Manager server.
- Replace the default values shown for the following properties,
if needed:
default.last.execution.date.Maximo_ESD=2008-01-01T06:00:00+00:00
default.hpsm.query.start.time=2011/07/01 06:00:00
delete.last.execution.date.Maximo_ESD=no
where: default.last.execution.date.Maximo_ESD specifies
the earliest date that a Control Desk ticket
must be updated to be queried by the Assembly Line. This value is
used only the first time an Assembly Line is run for each object type
(Incident, Problem, or Service Request). After that, the date of the
last updated ticket is used. (Note: Only tickets created using the
HP Service Manager integration are queried.)
default.hpsm.query.start.time specifies
the earliest date that a HP Service Manager ticket must be created/updated
to be queried by the Assembly Line.
delete.last.execution.date.Maximo_ESD can
be set to yes or no. If yes,
the value of the default.last.execution.date.Maximo_ESD property
is used as the date to query tickets the next time the Assembly Line
is run. Specify no to avoid querying unnecessary
tickets every time.