Configuring your HP Service Manager installation

This section describes the configuration tasks you must perform in your HP Service Manager installation to enable the integration with Control Desk, and to prevent conflicts between ticket records.

To enable integration between HP Service Manager and Control Desk, and to prevent duplication of records, there must be a field in both applications to hold the external ID value of a ticket in the Control Desk application.

In Control Desk, this field is created during installation. In HP Service Manager, you must manually create the fields.