Adding or changing incident specification attributes
You can use the Specifications tab in the Incidents application to define an incident further, by classifying it and adding attributes to it. For example, an incident might involve the classification of a laptop, with attributes of memory, speed, disk space, and operating system, for which you can specify values. Attributes and their values help to categorize incidents, which makes it easier to find and manage incidents.
Adding incident specification attributes
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Display the incident record to which you want to add specification attributes.
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Click the Specifications tab.
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In the Classifications field, click the detail menu
and then Classify to select a classification path
for the incident, or to reclassify it. The attributes associated with
that classification appear in the Specifications table window. -
Click New Row .
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In the Attributes required field, enter an attribute or click Select Value
to retrieve a value. Repeat steps 4 and 5 for each attribute you want to add to the incident record.
Click Save Incident.
If a classification or attribute that you want to associate with an incident is not in the Select Value list, you (or your administrator) can use the Classifications application to associate that classification or attribute with the incident record type. Once associated, the classification or attribute is displayed in the Select Value list for any incident record.
Changing specification attributes
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Display the incident record that has the specification attributes that you want to change.
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Click the Specifications tab.
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Complete one or both of the following steps:
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Reclassify the incident from the Classification field to associate a new set of attributes with it. The attributes associated with that classification appear in the Specifications table window.
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Add or change attributes in the Specifications table window.
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Click Save Incident.
Deleting specification attributes
You can delete a specification attribute from an incident. You might need security authorization to delete a specification attribute.
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Display the incident record that has the specification attribute that you want to delete.
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Click the Specifications tab.
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In the Specifications table window, find the row containing the attribute that you want to delete.
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At the end of the row, select Mark Row for Delete
If
you decide not to delete the row, click Undo Delete 
. -
Repeat steps 4 and 5 for each row that you want to delete.
Click Save Incident.