Step 3: Specifying the CI to reconciliation link relationship

Before you link CIs to assets, in the Database Configuration application, create a relationship between the CI table and the reconciliation link.

About this task

This task creates a relationship between the CI (Configuration Items) table in the database and the results of the reconciliation task that linked IT assets to CIs. Complete the following steps to create a relationship between the CI table and the reconciliation link.

Procedure

  1. Click Go To > System Configuration > Platform Configuration > Database Configuration.
  2. On the record list in the Objects table window, select CI, the Configuration Item table.
  3. On the Relationships tab, click New Row.
  4. In the Relationship field, specify a relationship name, for example, CI_RECONLINK.
  5. In the Child Object field, click Select Value and specify RECONLINK
  6. In the Where Clause field, specify the following clause:

    nodeid = :ciid and recontype = 'ASSET' and compset = 'CI'

  7. Optional: In the Remarks field, enter additional remarks about the relationship.
  8. Click Save Object.

What to do next

Now, you can configure the escalation for linking CIs to IT assets.
Parent topic: Linking CIs to assets with a link rule

Feedback