Creating the escalation for the CI-to-asset link

In the Escalations application, create the escalation for the CI-to-asset link.

1. On the navigation bar in Control Desk, click Go To > System Configuration > Platform Configuration > Escalations.
2. On the toolbar in the Escalations application, click New Escalation.
3. In the Escalation field, specify a name for the escalation. If your enterprise automatically numbers escalations, specify text that identifies the escalation in the Description field, for example CI2ASSET_RULES.
4. In the Applies To field, click Select Value and specify CI (Configuration Item table).
5. In the Condition field, specify assetnum is null.
6. In the Schedule field, click Set Schedule and specify a schedule for running the escalation. Set the escalation schedule to an interval greater than the reconciliation task schedule.
7. In the Escalation Points section, click New Row.
8. In the Escalation Point Condition field, specify an escalation point condition, for example 1 = 1.
9. Select the Repeat check box.
10. On the Actions subtab, in the Action field, click Select Value and select the name of the action that you created for this escalation.
11. Click Save Escalation.
12. To activate the escalation, from the Select Action menu, select Activate/Deactivate Escalation.