Creating the action for the escalation for CI-to-asset link

In the Actions application, create the action that you will specify in the escalation for the CI-to-asset link.

1. Click Go To > System Configuration > Platform Configuration > Actions.
2. On the toolbar in the Actions application, click New Action.
3. In the Action field, specify a name for the action. If your enterprise automatically numbers the actions, specify text that identifies the type of action in the Description field, for example, LINK_CI2ASSET_RULES.
4. In the Object field, click Select Value and specify CI (Configuration Item Table).
5. In the Type field, select Set Value.
6. In the Value field, specify the following value:

   :<relationship_name>.assetnum

   where

   <relationship_name> is the name of the relationship that you defined in Step 3: Specifying the CI to reconciliation link relationship.

7. In the Parameter/Attribute field, click Detail Menu and select assetnum from the Select Fields window.
8. Click Save Action.