External system for IT asset disposal

When using the integration framework, any business application that sends data to or receives data from Control Desk is an external system. Parameters for the external system are defined in the External Systems application.

An external system record specifies how the integration framework exchanges data with the external application. External systems identify the queues to use, what protocol to use, and which enterprise service to use. You can use the External Systems application to perform the following functions:

• Name the external applications or systems that exchange data with the integration framework
• Specify the protocol that the integration framework uses to send data to the external system
• Identify the enterprise services to use when you import data
• Create interface tables

In the External System application, you also define the following properties for the external system:

• The endpoint that identifies how and where the integration framework exchanges data with the system
• The Java™ Message Service (JMS) queues that the system uses
• Whether the external system is ready to begin integration processing

The TAMITEXTSYS external system created for Control Desk includes one enterprise service, ITASSETDISPOSALInterface, defined for importing asset disposal data.

You should configure the enterprise services for asset disposal imports in the external system to use the inbound continuous queue.

You can use the External Systems application to import IT asset disposal data manually.