Best practices content for Service Desk

Introduction to Best practices content for Service Desk
Best practices content for Service Desk includes a number of artifacts that build on those provided by the IBM Control Desk product. These artifacts provide a Service Desk offering with more extensive pre-defined capabilities. The best practices content is based on a standard installation of production and test environments.

Artifacts included with best practices content
This section describes the security groups, start centers, queries, Key Performance Indicators (KPIs), communication templates, and escalations that are provided by the best practices content for Service Desk. It also describes the predefined user names that are included with the best practices content.

Known limitations, problems, and workarounds
This section provides solutions for problems that you might encounter while using best practices content for Service Desk.