Classification content for Service Desk
Control Desk provides a set of classifications for Service Desk that are included in the optional content.
Classifying a Service Desk ticket helps agents and managers search for applicable solutions, enter the record into work flow, and escalate the ticket for further attention.
Additionally, classifications for Tivoli's Monitoring for Energy Management products, including Rack Server, System z10, BladeCenter, PDU, CRAC, and Sensors are included in the Best Practices package.
Each classification has a numerical classification ID and a text description.
| classificationid | Description |
|---|---|
| 21 | IT Issue |
| 2101 | Hardware Issue |
| 210101 | Desktop Hardware Issue |
| 21010101 | Boot Issue |
| 21010102 | Drive Issue |
| 21010103 | Data Issue |
| 21010104 | Monitor Issue |
| 21010105 | Other |
| 21010106 | Power / Battery |
| 210102 | Laptop Hardware Issue |
| 21010201 | Boot Issue |
| 21010202 | Drive Issue |
| 21010203 | Data Issue |
| 21010204 | Power / Battery |
| 21010205 | Monitor / LCD Issue |
| 21010206 | Other |
| 210103 | Printer Hardware Issue |
| 21010301 | Toner Low |
| 21010302 | Quality issue |
| 21010303 | Noise Issue |
| 21010304 | Smell |
| 21010305 | Paper Jam |
| 21010306 | Paper Issue |
| 21010307 | Other |
| 210104 | Server Hardware Issue |
| 21010401 | Boot Issue |
| 21010402 | Drive Issue |
| 21010403 | Data Issue |
| 21010404 | Monitor Issue |
| 21010405 | Other |
| 21010406 | Power / Battery |
| 210105 | Hand Held Hardware Issue |
| 21010501 | Power / Battery |
| 21010502 | Syncronization Problem |
| 21010503 | Other |
| 21010504 | Not Working |
| 21010505 | Connection Issue |
| 21010506 | Other |
| 210106 | Other Hardware Issue |
| 2102 | Software issue |
| 210201 | Email Issue |
| 21020101 | Replicate Problem |
| 21020102 | Mailbox Issue |
| 21020103 | Connection Issue |
| 21020104 | Password Reset |
| 210202 | Office Issue |
| 21020201 | Excel issue |
| 21020202 | Word Issue |
| 21020203 | Access Issue |
| 21020204 | Visio Issue |
| 21020205 | PowerPoint Issue |
| 21020206 | Project Issue |
| 21020207 | Internet Explorer Issue |
| 210203 | Operating System Issue |
| 21020301 | Other |
| 21020302 | UNIX Issue |
| 21020303 | Windows 2000 Issue |
| 21020304 | Windows NT Issue |
| 21020305 | Windows XP Issue |
| 21020306 | MAC Issue |
| 21020307 | Linux Issue |
| 210204 | Other Software issue |
| 2103 | Network Issue |
| 210301 | Security Issue |
| 21030101 | Blocked Access |
| 210302 | LAN Issue |
| 21030201 | Performance Issue |
| 21030202 | Connection Issue |
| 210303 | WAN Issue |
| 21030301 | Performance Issue |
| 21030302 | Connection Issue |
| 210304 | Internet Issue |
| 21030401 | Performance Issue |
| 21030402 | Connection Issue |
| 2104 | Telecommunications Issue |
| 210401 | Cellular Issue |
| 21040101 | Quality Issue |
| 21040102 | Connection Issue |
| 21040103 | Power / Battery |
| 21040104 | Not Working |
| 21040105 | Other |
| 210402 | Calling Card Issue |
| 21040201 | Not Working |
| 21040201 | New Card Needed |
| 21040203 | Other |
| 210403 | Home Office Issue |
| 21040301 | Connection Issue |
| 21040301 | Other |
| 210404 | Office Phone Issue |
| 21040401 | Other |
| 21040402 | Quality Issue |
| 21040403 | Not Working |
| 210405 | Other Telecoms Issue |
| 2105 | Office Equipment Issue |
| 210501 | Copier Machine issue |
| 21050101 | Quality Issue |
| 21050102 | Noise Issue |
| 21050103 | Smell |
| 21050104 | Paper Jam |
| 21050105 | Paper Issue |
| 21050106 | Other |
| 210502 | Fax Machine Issue |
| 21050201 | Quality Issue |
| 21050202 | Noise Issue |
| 21050203 | Smell |
| 21050204 | Paper Jam |
| 21050205 | Paper Issue |
| 21050206 | Other |
| 210503 | Shredder Issue |
| 21050301 | Noise Issue |
| 21050302 | Smell |
| 21050303 | Paper Jam |
| 21050304 | Paper Issue |
| 21050305 | Other |
| 210504 | Other Office Equipment Issue |
| 2106 | Audio Visual Issue |
| 210601 | Video/Projector Issue |
| 21060101 | Not Working |
| 21060102 | Quality Issue |
| 21060103 | Power / Battery |
| 210602 | Screen Issue |
| 21060201 | Not Working |
| 21060202 | Quality Issue |
| 21060203 | Power / Battery |
| 210603 | Wireless Control Issue |
| 21060301 | Not Working |
| 21060302 | Quality Issue |
| 21060303 | Power / Battery |
| 210604 | TV Issue |
| 21060401 | Not Working |
| 21060402 | Quality Issue |
| 21060403 | Power / Battery |
| 210605 | Other Audiovisual Issue |
| 31 | IT Request |
| 3101 | Hardware Request |
| 3102 | Software Request |
| 3103 | Networks Request |
| 3104 | Telecommunications Request |
| 3105 | Office Equipment Request |
| 3106 | Audiovisual Request |
| 39000000 | Electric Systems |
| 39120000 | Electrical Equipment |
| 39121000 | Power Conditioning |
| 39121011 | Uninterruptible Power Supply |
| 43000000 | IT |
| 43200000 | Components |
| 43201400 | System Cards |
| 43201402 | Memory Module Card |
| 43201404 | Network Interface Card |
| 43201539 | Console Controller Mainframe |
| 43201540 | Channel Converter |
| 43201541 | Channel to Channel Interface Mainframe |
| 43201542 | Control Unit |
| 43201543 | Coupler Facility Mainframe |
| 43201544 | Interface Bus Converter or Controller |
| 43201558 | Fibre Channel Controller |
| 43201618 | Computer Rack |
| 43201800 | Media Storage Device |
| 43201802 | Hard Disk Array |
| 43201803 | Hard Disk Drive |
| 43201806 | Tape Arrays |
| 43201807 | Tape Drive |
| 43210000 | Computer Equipment |
| 43211500 | Computer |
| 43211501 | Computer Servers |
| 43211502 | High End Computer Servers |
| 43211503 | Notebook Computers |
| 43211504 | Personal Digital Assistant PDAs or organizers |
| 43211505 | Point of Sale POS Terminal |
| 43211506 | Thin Client Computers |
| 43211507 | Desktop Computers |
| 43211508 | Personal Computers |
| 43211509 | Tablet Computers |
| 43211510 | Mainframe console or Dumb Terminals |
| 43211512 | Mainframe Computers |
| 43212100 | Computer Printer |
| 43212105 | Laser Printers |
| 43222500 | Network Security |
| 43222501 | Firewall Network Security Equipment |
| 43222600 | Network Service |
| 43222605 | Network Gateway |
| 43222609 | Network Routers |
| 43222610 | Network Service Concentrators or Hubs |
| 43222627 | Integrated Services Digital Network ISDN Access Device |
| 43223306 | Network System Cabinet or Enclosure |
| 43230000 | Software |
| 43231500 | Application Software |
| 43233000 | Operating System |
| 43233002 | Network Operation System Software |
| 43233004 | Operating System Software |
| 48000000 | Service Industry |
| 48110000 | Vending Machines |
| 48110400 | Currency Vending |
| 48110001 | Automated Teller Machines (ATMs) |
| 61 | Other Calls |
| 6101 | Password Reset |
| 6102 | Informational |
| 6103 | Misdirected |
| 81000000 | IT Services |
| 81500000 | Enterprise Change |
| 81505000 | Software |
| 81505100 | Application |
| 81505200 | Hardware |
| 81505300 | Environment |
| 81505400 | Network |
| 81505500 | Security |
| 81505600 | Process |
| 81510000 | IMAC |
| 81515000 | Install |
| 81510100 | Move |
| 81510150 | Individual Person Move |
| 81515151 | Group of People Move |
| 81515152 | Telephone Handset Move |
| 81515153 | Telephone Number Move |
| 81515154 | Individual PC Move |
| 81515155 | Multiple PC Move |
| 81515200 | Add |
| 81515300 | Change |