Taking ownership of multiple tickets

The owner of a record is the person or person group that is in charge of the record from an administrative perspective. You can take ownership of several incidents, problems, or service requests at once.

1. After clicking Enter in either the incident, problem, or service request field to display a list of all records for that type, click the Select Records check box at the bottom of the page. A Select Record check box opens next to each record.
2. Select the records of which you want to take ownership. You might need to narrow your result set before you can select records.
3. Select the Take Ownership, action from the toolbar or click Take Ownership .
4. Click Save.