Identifying CI ownership
You must determine how to associate discovered configuration items with customers.
When discovered CIs are imported as actual CIs, they are all global; that is, they have no customer associated with them. You must devise a method for knowing which imported CIs belong to each customer. For example, you might import CIs from one customer at a time and make the customer associations immediately. You can associate actual CIs with customers in the Actual CIs application.
Visibility of CIs
- Customer employees
- Can view only those CIs that belong to that customer.
- Your employees who have been assigned to work with a list of customers
- Can view any CIs belonging to the customers on their list, plus global CIs.
- Members of the MAXADMIN group, or other "superusers"
- Can view CIs belonging to any customers plus global CIs; in other words, can see all CIs.
If you have two customers, one of which is a child of the other, additional restrictions apply. Employees who can work with the parent company's CIs can also work with the child company's CIs, but employees who are assigned to work with the child company's CIs cannot automatically work with the parent company's CIs.
For example, suppose you have two customers, ParentCorp and ChildCorp. ChildCorp is defined as a child of ParentCorp. Pierre is assigned to work with ParentCorp's CIs, and Charlotte is assigned to work with ChildCorp's CIs. Pierre can work with CIs belonging to ChildCorp, but Charlotte cannot work with CIs belonging to ParentCorp.