Searching for values

You can search for a row or record that contains a particular value.

  1. Click Filter icon Filter. The filter opens and Filter Table Find icon  appears.
  2. Enter a value in one or more of the filter fields.
    Tip: Use the equals sign (=) for an exact match. For example, filtering records with a status of "APPR" also returns records that are WAPPR unless you type "=APPR" in the status field.
  3. Click Filter Table Find icon .

    The system filters the table window and Clear Filter Fields Clear Filter Fields icon  appears.

  4. To filter using different criteria, click Clear Filter Fields to return to the original result set.
Note: Clear Filter Fields Clear Filter Fields icon only appears when a table has been filtered.
Parent topic: Common ticket concepts and tasks
Parent topic: Search Solutions

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