Configuring the chat timeout interval

In order to conserve resources in the chat server, it is necessary to disconnect and clean up idle chats. You can use a system property to set the number of minutes a chat session can be idle before it is disconnected.

About this task

The default timeout value is ten minutes; if neither the agent nor the end user has sent a chat message in ten minutes, the chat is automatically closed. You can change this time interval by modifying this system property:

sccd.livechat.timeoutInactive

Procedure

Perform these steps to modify the system property:

Open the System Properties application (Go to > System Configuration > Platform Configuration > System Properties).
Open the Filter twistie, type sccd.livechat in the Property Name field, and press Enter. A list is displayed that contains the chat-related properties that you can edit.
Click the triangle beside the sccd.livechat.timeoutInactive property. The Global Properties Details window opens, and information about the property is displayed.
Specify a different value in the Global Value field, which currently contains the default value 10 or another value that has previously been set.
Click to save your modification.
Check the box beside the name of the property, click to refresh the system property, and click OK.

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