Logging in to Service Portal as a new user
Access to the Service Portal is controlled by administrators. A user record must be created before you can log in. If you do not have access to the Service Portal, contact your administrator.
About this task
When administrators create user profiles, one or more user roles are assigned to a user. Your user role determines what you see in the Service Portal interface.
- Service desk agents have a dashboard where they can view and work with tickets that are assigned to them, change the status of tickets, and record how they resolve issues.
- Administrators have an Administration menu that provides the ability to manage users and configure the user interface.
- Self service users view a Self Service Center where they can view news bulletins, search for solutions to issues, report issues, request services, view tickets that they entered, or chat with service desk agents to resolve issues.
When administrators add users to the Service Portal, information such as a phone number and email address is added to the user's profile. Administrators must provide the user ID to the users.
After your administrator adds you as a user, you receive an email that provides a log-in URL and a password. Authentication requirements vary depending on the security that is implemented in your enterprise. In some cases, you receive a temporary password, and you must change the password when you log in to the portal.
To change your password at login, complete the following steps.
Procedure
- Open the URL that is provided in the email notification that you receive from Service Portal.
- Enter the password that is provided in the email.
- Enter a new password and enter it a second time to confirm it.
- Click OK.