Editing Service Portal user information

If information about a user changes, service desk managers with administrative rights can update data such as the users email address and name. Managers can reset user passwords and change or remove roles that are assigned to the user.

About this task

You can perform the following changes to a user's profile:
  • change the first and last name of a user
  • change the user's display name, phone number, and email address
  • reset the user's password
  • add or remove user roles or duplicate the user roles of another user for this user
You cannot change the ID specified in the User ID field.

To edit information about a user, log in to Control Desk Service Portal as an administrator and complete the following steps.

Procedure

  1. Select Administration > People. The People page displays a list of users. You can use the search field to search for a specific user.
  2. In the User ID column in the list of users on the People window, click the ID of the user that you want to update to open the user's profile.
  3. On the Person Profile page, update the user information as needed. You can change the data in the fields, and you can use the following options to change a user's password or user roles.
    Option Procedure
    To reset a person's password Select Reset Password reset password icon.

    The user receives an email notification that the password is reset, and a new password must be entered at the next login to the IBM Control Desk user interface.
    To add a new user role
    1. Click Add New.
    2. On the Add User Roles page, select one or more user roles to assign to the person. You can press Control + Shift to select individual roles. Press Shift to select sequential roles.
    3. Click Add. The Person Profile page is displayed, and the user roles that you selected are listed in the User Roles section.
    To remove one or more user roles
    1. In the User Roles, select one or more user roles to remove. You can press Control + Shift to select individual roles. Press Shift to select sequential roles.
    2. Click Remove. The user role or roles that you selected are removed from the list in the User Roles section.
    To copy roles from an existing user's role set to this user
    1. Click Copy Roles.
    2. In the Copy Roles From field on the Copy Roles tab, specify the user that you want to copy roles from.
    3. Select one of the following actions:
      • Replace Existing: select this option if you want to replace all roles for the current user with the roles of the user that you specified in the Copy Roles From field.
      • Add To Existing: select this option if you want to add all the roles of the user that you specified in the Copy Roles From field to the user that you are currently editing.
    4. Click Add. The Person Profile page is displayed, and the user roles that you selected are listed in the User Roles section.
  4. Save the person record.
Parent topic: Managing Control Desk Service Portal users

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