Disabling the virtual assistant

Administrators can choose to disable the virtual assistant that is provided for users who report issues in Control Desk Service Portal.

About this task

By default, the virtual assistant that helps users find solutions or enter additional information for resolving tickets is enabled. To disable the virtual assistant, complete the following steps.

Procedure

In the Service Portal installation root directory, open the config.js file.

To disable the assistant, specify 1 for the config.disableVirtualAssistant property, as shown in the following example:

//This parameter allows you to disable the virtual assistant in Service Portal Self Service Center
// 0 (default) - virtual assistant is enabled
// 1 - virtual assistant is disabled and will not appear at all in Service Portal Self Service Center
        config.disableVirtualAssistant = 1;

Save the changes.
To apply the changes, restart the node.js server.

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