Adding a link to Control Desk Service Portal from web applications
Control Desk Service Portal provides a tool that helps administrators create a button to link users from a web application to the Service Portal. Users can click the button to report issues.
About this task
Administrators can select the Create Application Link option in the settings menu in Control Desk Service Portal to generate a script for adding a button (for example, a Report an Issue button) to applications. The text, background color, and border of the button can be customized. After you design the button, you can copy the script generated for the button and embed the script into your web page HTML code to display the button.
When users click the button, the Create an issue page in the Service Portal opens, and the user can provide a brief summary and a description of the problem.When a user submits an issue, a ticket is created and added to the list of open tickets in the portal. Agents can work to resolve the issue. When the problem is resolved, the reporting user receives an email to confirm that the issue is resolved.
Templates are provided for the email notifications. The content of the email notification can be customized for your enterprise.
To add a button link, log in to Control Desk Service Portal as an administrator and complete the following steps.
Procedure
- From the settings menu
, select Create Application Link. - In the Service Portal URL field on the Application Link Generator page, specify the URL for the Control Desk Service Portal instance where the user can create the ticket. The Generated script field displays the script that adds the button to the application.
- In the Button text field, enter the text that you want to display on the button.
- Edit the text, background, and border color fields as required.
- When the button is finalized, copy the text in the Generated Script field and paste it into the HTML code of the application to which you are adding the link.