User interface controls in Control Desk Service Portal

Control Desk Service Portal offers standard browser navigation features and provides keyboard shortcuts to optimize the user experience.

For best results, ensure that you use a browser version that the product supports.

Navigation

Service Portal is a web application, and you can use standard browser features to navigate the user interface.

Here are some examples:

If you select a ticket in the My Tickets panel on the dashboard, the Ticket page opens. To return to the dashboard, click the back button on your browser. You are prompted to save any changes that you have made to the ticket.
If you view the list of tickets in the My Tickets panel and you want to open a specific ticket in a new tab, press the control key on your keypad and simultaneously click the ticket that you want to view. The ticket is opened in a new tab in your browser.

Keyboard Shortcuts

You can use a combination of keys to perform an action without using a mouse. The following tables summarize keyboard shortcuts that are available for the different user roles in Control Desk Service Portal.

Keyboard Shortcuts for All User Roles

The following table lists shortcuts that are available to any Service Portal user.

Table 1. Keyboard shortcuts for all user roles
Action	Keyboard shortcut
Log out	Ctrl + Alt + q
Open or close information panel	Ctrl + Alt + i
Expand or close the user menu	Ctrl + Alt + u
Open the My Profile page	Ctrl + Alt + m

Keyboard Shortcuts for Self Service Center Users

The following table lists shortcuts that are available to Service Portal users with access to the Self Service Center.

Table 2. Keyboard shortcuts for Self Service Center users
Action	Keyboard shortcut
Open the Home page	Ctrl + Alt + r
Open the My tickets page	Ctrl + Alt + f
Open the Report issue page	Ctrl + Alt + g
Open the Request service page	Ctrl + Alt + j

Keyboard Shortcuts for Service Desk Agents

The following table lists shortcuts that are available to Service Portal service desk agents.

Table 3. Keyboard shortcuts for service desk agents
Action	Keyboard shortcut
Open the Dashboard	Ctrl + Alt + d
Expand or close the administration menu	Ctrl + Alt + r
Expand or close tickets	Ctrl + Alt + t
Open the Create A Ticket page	Ctrl + Alt + g
Open the Search Tickets page	Ctrl + Alt + f

Keyboard Shortcuts for Administrators

The following table lists shortcuts that are available to Service Portal administrators.

Table 4. Keyboard shortcuts for administrators
Action	Keyboard shortcut
Expand or close the administration menu	Ctrl + Alt + r
Open the People page	Ctrl + Alt + p
Open the Application Link Generator page	Ctrl + Alt + b

Rich Text Shortcuts

When entering data into the user interface, in some cases you can use a combination of keys to format text or perform actions. For example, when you add a description of a ticket, you can make text bold or italicize the text for emphasis.

The following table summarizes the keyboard options that are available for entering rich text.

Table 5. Keyboard shortcuts for entering rich text
Action	Keyboard shortcut
bold	Ctrl + b
italics	Ctrl + i
underline	Ctrl + u
undo	Ctrl + z
select all	Ctrl + a
copy	Ctrl + c
paste	Ctrl + v
cut	Ctrl + x
add a new line within the same paragraph	Shift + enter

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