Attached documents in Control Desk Service Portal

Self Service Center users can add attachments to tickets that they create in Control Desk Service Portal.

You can add attachments when you first report an issue or when you open an existing ticket.

Self Service Center users can delete an attachment before saving a ticket. Self Service Center users cannot delete attachments after a ticket is saved.

Ticket agents can delete attachments after a ticket is saved.

By default, the following file types can be added as attachments:

bmp
csv
doc
docx
dwg
gif
html
jpg
pdf
ppt
txt
xls
xlsx
xml
xsl
zip

Administrators can configure IBM Control Desk to accept other file types. You might have additional options if your administrator has configured them.

For information about configuring Control Desk Service Portal for attachments, see Configuring attached documents for Control Desk Service Portal.

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