Deployed software and customer data

The Deployed Software application provides service providers the ability to manage deployed software for multiple customers.

The service provider can use the Deployed Software application to perform the following customer-related tasks:

View deployed software on computers or partitions that are associated with specific customers, by filtering deployed software by customer.
View information that a discovery tool collected about a deployed software product, the computer or partition on which it is actually installed, and the customer associated with the computer or partition.
Verify that deployed software has been removed from a partition or computer associated with a particular customer.

The following read-only data entry fields in the header on the Deployed Software tab are provided to display information about the customer associated with the computer or partition where the deployed software is located:

Customer: The name of the customer associated with the computer or partition.
Description: A longer description for the customer or customer name.

More about the customer fields and lookups

The service provider can take advantage of the customer fields and lookups that have been added to the Deployed Software application. Some examples:

Search for deployed software products installed on a customer's computers or partitions by filtering the record list by customer name.
Find specific deployed software products using customer-related search criteria.
Use table filters, queries, the Advanced Search window, the Select Value window, or other search mechanisms available on the user interface to find a deployed software product based on a customer name associated with a computer or partition.

Using searches allows you to view or update the information for one, and often multiple, customer-related deployed software records, or select records based on the customer name that you provide.

User restrictions

Customers who use the Deployed Software application can only view or work with the information that they have received access permissions for. User restrictions are managed by the service provider's administrator, who can grant access permissions to service provider employees and customers by using the Security Groups (SP) application. Some examples of user restrictions follow.

In the user interface, customers can only view deployed software that belongs to them. Customers need to know where their deployed software is and if it should be there.

In the header of the Deployed Software tab, the Computer field does not display a value if the customer viewing the header information is not the customer associated with the computer. Even when the customer is associated with the partition where the deployed software product is installed, the computer value is not displayed unless the customer is also associated with the computer for that partition.

When viewing the header information for a deployed software product, a customer who goes to the Customer field and clicks Detail Menu > Go To Customers (SP) can see only information about the customers he or she has access to (typically just the customer's own information). Similarly, a customer who goes to the Customer field and clicks Detail Menu > Select Value can view and select only the names of the customers he or she has access to.

When viewing a row or row details for a deployed software product listed in the Deployed Software table, a customer who goes to the Customer field and clicks Detail Menu > Go To Customers (SP) can see only information about the customers he or she has access to (typically just the customer's own information). Similarly, a customer who goes to the Customer field and clicks Detail Menu > Select Value can view and select only the names of the customers he or she has access to.

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