Generic assets and CIs
An automatically created authorized asset is called a generic asset. It is created during automated linking whenever an authorized asset cannot be found, matched, and linked to an authorized CI. Likewise, a generic CI is an authorized CI that is created automatically whenever an authorized CI cannot be found, matched, and linked.
Generics are created when none currently exist, in order to automatically link assets and CIs. The asset-CI reconciliation task creates a generic asset or CI when a specific authorized asset or CI cannot be found but is needed by the business for asset or configuration management. The generic's data, though minimal, allows you to manage the new authorized asset or CI before one has been discovered or created manually with more complete data. Generics are like any other authorized assets or CIs, but have a GENERIC classification ID and contain less data. As more data becomes available (as their associated deployed assets or actual CIs are imported, for example), this new data can be added through promotion or manually.
Generic Asset | Generic CI |
---|---|
Asset number | Configuration item number |
Site | Site |
Organization | Organization |
Location | Location |
Customer (Service Provider Edition only) | Customer (Service Provider Edition only) |
Serial number | Serial number |